Microsoft Dynamics for Public Sector
Dynamics 365 for Marketing features a lot of intensive tools, and in-depth tracking of customer journeys, making it far more powerful — and complex than many entry-level cloud marketing platforms.
Each stage in the journey can be automated to execute a step sending an email, for example either through scheduling, or when triggered by a particular customer action. These workflows can be splintered down into further activity, depending on customer reactions.
Marketing as a Service
Gaps in technology and a strong resistance to modernize are delaying the inevitable: the digital transformation of public services. With state-of-the-art security features, Microsoft Dynamics 365 for Government centralizes data, provides comprehensive insights into internal and external interactions, and sets clear pathways for agents to efficiently address cases and requests. Dynamics 365 for Government also empowers leadership teams to address budgetary and cost pressures with a range of financial and reporting tools.
The Kapel Consulting Advantage
You will need a holistic approach. It’s not about just connecting devices and products or just about applying advanced analytics to what you do today. To unlock new business value, you need to connect equipment, analyze data, visualize information and integrate people and processes to be able to make decisions in a productive way. With this level of connectivity and insight, your equipment and products become new higher value digital services that are predictive, proactive and personalized.
How it can impact your industry:
If you want to become a dynamic and a proactive government agency Microsoft Dynamics can provide business solutions at can help public sector organizations at all levels. Any or all public sector organizations can exploit the full power of Microsoft through Dynamics to better collaborate with each other and offer an improved service to their citizens.
The solution comprises functionalities such as grants management, case management, permitting, licensing, and financial administration. Microsoft Dynamics for Public Sector detail effective contact channels and file-sharing capabilities and more such tools to deliver relevant services to the modern citizen.
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